How Customer Reviews Earned Schomp BMW Some Prestigious Awards

March 1st, 2022 by

The best advice on buying a car comes from the people who have bought one recently. That’s why we’re so pleased that DealerRater.com, which collects reviews from actual buyers, has given Schomp BMW its top award for 2022 Consumer Satisfaction and named Schomp BMW its Dealer of the Year for Colorado.

 

DealerRater reviews cars and dealership reputations. It puts customer comments through a rigorous process, including having a real human vet each one to ensure it’s not a fake. 

“DealerRater.com experienced record consumer review volume in 2021 – more than 1.1 million. This is a strong testament to the ability of dealers and their teams to adapt quickly to new shopping expectations. They’ve stepped up in a big way to meet consumer needs with outstanding service, and Schomp BMW stood out among its peers,” said DealerRater General Manager Jamie Oldershaw. “It is imperative, not just during challenging times, but also when our industry returns to normal to deliver above and beyond customer experiences to car shoppers and Schomp BMW provided superior customer service in 2021.” 

In addition to being recognized by DealerRater, Schomp BMW was also recognized in the third annual CARFAX Top-Rated Dealer Program. The 2021 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five. This elite group of dealers is celebrated for their exceptional customer service.

“CARFAX has nearly 3.3 million verified customer ratings and reviews,” said Gregg Cleary, CARFAX Vice President of Dealer Business. “This isn’t an ‘everyone gets a trophy situation’; we are recognizing truly the best of the best when it comes to remarkable service and customer care. These dealers were selected based solely on verified reviews from their actual customers.” 

COVID-19 forced more buyers online to research their vehicle purchases last year. Adaptability to changing conditions was key to achieving great reviews from Schomp BMW customers. Things like offering home delivery and virtual appointments, among many other factors, made the difference. 

Customer reviews of dealerships’ ability to provide excellent customer service, quality of work, friendliness, fair pricing and overall experience are the factors that DealerRater and CARFAX take into account in making their awards. More good customer reviews in 2021 meant we earned higher ratings, which DealerRater and CARFAX express in stars. Schomp BMW has an overall rating of 4.8 out of 5 stars possible on DealerRater and 4.4 out of 5 stars on CARFAX, respectfully. 

Our customers – YOU – make it possible, and we are both proud and humbled to receive 5-star reviews like these: 

  • Ralph Schomp BMW always provides great service and pays attention to my car. I feel I can trust them.
  • I have purchased numerous vehicles in the past, this purchase was by far one of the best car buying experiences that I have had. I would highly recommend!
  • Excellent client service. Professional, knowledgeable and courteous.
  • Beautiful facility, friendly people, low pressure sales, and found us a perfect car.

Even though the pandemic seems to be waning, we will continue with our award-winning ways by following the Schomp signature One Price. One Person. One Hour.® philosophy. It works for us and it works for our customers.

Posted in Automotive Awards, News