BMW’s Many Features Lead to Many Questions. Who’re You Gonna Call?

June 2nd, 2022 by

As James Taylor famously sang: “You’ve got a friend…” For BMW owners who are wondering, “What does this button do?” or “What’s that gizmo for?” or “How do I…?” BMW has the answers. 

 

Schomp BMW has trained product specialists, called “Geniuses” who know BMWs top to bottom. They will help you find the perfect car, get test drives arranged and demonstrate the features of BMWs. You can get help to understand your BMW when you take delivery and you’re also encouraged to come back for BMW Encore™ so you can ask all the questions you have after you’ve lived in your car for a while.

 

And you can always call the BMW Genius Hotline – 1.844.4GENIUS (443-6487) and get answers to your questions from a real, live human being. (Monday through Thursday 7:00am-7:00pm (MST), Friday 7:00am-4:00pm (MST), and Saturday 8:00am-5:00pm (MST)) 

 

But wait! There’s more!

A new BMW Genius offering is called Remote Visual Guidance and it enables you to get instant answers to questions about your BMW. All you really need is a smartphone. 

 

Here’s how BMW’s Remote Visual Guidance works to get answers to your questions about BMWs going back for the past five model years:

  • Call the BMW Genius Hotline on your smartphone – you don’t need to have the phone connected to your BMW.
  • Receive a text message that will activate your phone’s camera.
  • Point the camera at the feature or button that has you baffled.
  • The BMW Genius will tell you what it’s for and how you can make it work.

 

You can use the BMW Remote Visual Guidance service as many times as you want and it’s free!

 

Does it work? Here’s a review of Remote Visual Guidance from  Consumer Reports

 

Schomp BMW of Highlands Ranch’s BMW Geniuses love to help customers understand their BMWs, but if you don’t want to drive in and ask your questions in person, BMW’s Remote Visual Guidance may be the next best thing. Give it a try!

 

 

Posted in BMW, Genius