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    Customer Testimonials

    Service - Littleton, CO
    Saturday, 09 September, 2013
    Leslie S
    My experience started with Billy Lindauer in the Service Dept. He was my Service Advisor at Murray and I've trusted him implicitly with my cars for years. When he left Murray, so did I! He had me speak with Julia Cebatah who was wonderful. She listened to what I wanted in a new vehicle before giving up my much loved older one. She found something that fit me pretty close to perfectly! I also noticed a different vibe while walking around the dealership. Everyone was so accommodating, friendly & up beat while still being productive. I love that! I'll definitely be back as well as refer friends to Schomp!

    Sales (New)

    cololawgeek
    Admittedly I am a demanding customer and an attorney which is a bad combo for anyone but I treasure the times I can just have old fashioned customer service and don't feel like I am going to battle just to get a fair deal. Buying from Schomp (3 cars in 3 months, another next month) and working with Joey Hegge, by far one of the best Client Advisers I have dealt with to date; I was treated well, know they had the best price, no nonsense fees etc. The important thing is I had an issue with a car (my 9th BMW) and it was handled by Joey, Rich Battista and the Owners insisted me, the Client, be satisfied--happy even, with my choice and pet peeves. Never has a dealership done anything like this (Generally, BMW is better than most but Schomp is the best of the better). No need for details, but rare is a dealer--or anyone for that matter that stands behind their product and demands the best from the staff. I know this sounds trite, but it means a lot when you walk in the door you are greeted by any number of people from the Genius staff (walking talking owners' manuals that know all those things that I an too damn old to learn) and best of all, if you are admiring a car or just looking you don't get the old 1st line "what will it take you to buy this today"--instead they say "hi"--they get it; they know we want to look, browse, then buy--but at our pace. Any staff member will smile and help and not in a smarmy way but a genuine human who like their job. Even the follow-up--instead of counting your cash in the backroom, at least--I mean at least one person will call or email to make sure everything is as it should be.
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    Sales (New)

    masonbw
    I purchased my first BMW on 29 Jan 2016. What an experience! My salesman, Jeffery Tucker was patient and very informative throughout the entire process. He was there constantly to answer my questions and help me to hang in there while we waited for my car to arrive from Germany. There were never any surprises. The pricing was exactly what he quoted when we place my order. I really appreciate that. When I showed up from Casper, WY Jeff was there to meet me and show me my new M4! The paperwork was simple and to the point. We built my finance package together, face to face, in an unprecedented transparent way. Wow! I've never seen where my salesman was my finance guy too. It was awesome! He then handed me off to Mr. David Toben. An exceptional BMW Genius! David went over my car with me up, down and sideways. He was so helpful. I can truly say when we were finished I really felt like I had owned the car for years! Fit like a glove! I would also like to mention the rest of the Genius team was polite and showed a genuine excitement for me when they learned I was picking up my first BMW. Thank you again; Jeffery Tucker, David Toben and Schomp BMW for an Exceptional Purchase Experience.
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    Sales (New)

    MWagner
    I really enjoyed getting to know Kathy Powell ,Marcus D. their team at the New owners of BMW car class. What an amazing evening of customer service! They provided light food and beverages and we discussed run flat tires and they answered all our questions. We had a detailed orientation of the service department and had fun getting to know what goes on behind the scenes and how well our cars are taken care of during service. After the evening was over my new car was returned washed and returned a FULL tank of gas. Thank you Schomp! (Thank you Cathy for getting my extra keys and Marcus for giving me a lesson on the iDrive. ) Best dealership in Denver!
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    Sales (Used)

    David B
    In the process of buying a pre-owned BMW, sales manager Matt Rebeck test drove my current car with me to determine trade in value. Seemed like a nice guy, although the typical car sales person type. Rest assured he pointed out every flaw in my car down to the littlest detail without ever complimenting anything like "your car is very clean and well kept" or "I'd like to see the service record and how good you maintained this vehicle". Nope. He was snide and arrogant in giving me all the excuses he could to offer me the lowest trade in value possible, offering me $5,500 less than another BMW dealer in the same town! Clearly Schomp sees dollar signs and loves to take trade ins and cut people down as much as possible to profit off them. I took my business elsewhere. Be warned!
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    Sales (New)

    JeffX4
    We have had a good number of new car orientations in the last several years. Most employees show enthusiasm for this task, but Marcus Decherd of Schomp BMW is truly exceptional in his knowledge of the BMW product line. He not only knows how things work, but knows the technical methodology behind the design. Marcus has a true passion for his job. He knows the BMW line and the competition as well. The new car orientation of our X4 truly enhanced our appreciation of the vehicle.
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    Sales (New)

    bradbmw
    Crystina was great sales person and got me into the perfect BMW for me and Marcus was the genius that taught me how the car works...and that took a high level of expertise and a lot of patiences!
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    Sales (Used)

    TOML-CR
    Bought our 535 X drive in Sept. 2015. Thus far, the experience with Schomp has been light years ahead of other auto dealerships. All Schomp employees from sales to service folks are pleasant and eager to help. Sal Hernandez our sales person, Marcus Decherd, product genius and Dave Mascarenas in service are all great with which to deal. Initial contact with all was professional and friendly. Follow-up was quick and provided complete answers to our questions. I highly recommend them!
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    Sales (New)

    Will1944
    Marcus did a nice job of showing me features of the car that I didn't fully understand. Pleasant guy and I left knowing more about how to really use the many things this car has to offer. Thanks
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    Service

    css Happy BMW Owner
    What a professional! What a company! I have been too many dealerships and Matt Mueller and the Schomp BMW service team is great. Efficient, to the point and In and out within 2 hours.......
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    Sales (New)

    bon
    I came in for my second "genius team" appointment. Marcus Decherd was was very informative and helpful in answering my questions on the X5 operations. He is such a knowledgeable person, and was very patient with all my questions. He makes the whole learning experience fun. Also, thank you for the car wash and free tank of gas.
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