Where to start with this frustrating establishment? There were many things that were promised with the car that simply were not done, or lied about (such as brand new tires, and misrepresenting the work done to the car before I bought it). I was also lead to believe that the car was certified when I purchased it used, and come to find out from my many visits to the service department, that "this car never would have been certified". As for the service department, there are a couple people that are helpful, like Jake, the technician, he helped me more than any of the service advisers/managers ever did. The advisers/managers never once took me seriously when I had an issue, usually blowing me off completely (possibly because I am younger than their typical customer, but incredibly frustrating nonetheless). Some of the few nice things about this dealer is their longer service hours, their loaner cars, and the group of people they have that details the cars before they are returned from service. Other than that, this dealership is one of the most infuriating that I have had to work with for any of my cars.
Service - Littleton, CO
Saturday, 09 September, 2013
My experience started with Billy Lindauer in the Service Dept. He was my Service Advisor at Murray and I've trusted him implicitly with my cars for years. When he left Murray, so did I! He had me speak with Julia Cebatah who was wonderful. She listened to what I wanted in a new vehicle before giving up my much loved older one. She found something that fit me pretty close to perfectly! I also noticed a different vibe while walking around the dealership. Everyone was so accommodating, friendly & up beat while still being productive. I love that! I'll definitely be back as well as refer friends to Schomp!