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    Customer Testimonials

    Service - Littleton, CO
    Saturday, 09 September, 2013
    Leslie S
    My experience started with Billy Lindauer in the Service Dept. He was my Service Advisor at Murray and I've trusted him implicitly with my cars for years. When he left Murray, so did I! He had me speak with Julia Cebatah who was wonderful. She listened to what I wanted in a new vehicle before giving up my much loved older one. She found something that fit me pretty close to perfectly! I also noticed a different vibe while walking around the dealership. Everyone was so accommodating, friendly & up beat while still being productive. I love that! I'll definitely be back as well as refer friends to Schomp!

    Service

    Birdshooter
    I expected high standards as a BMW is something special; however, I was pleasant surprised with the professionalism of Schomp BMW employees. My salesman, Justin Albrecht helped me choose which car was right for me and genius employees Phil (not sure what his last name, older gentleman who explains features of the car) and David Toben were exceptional. These gentlemen were friendly, very helpful and found a way of explaining the features of the car in such a manner that I did not feel stupid. I am sure that I will be contacting these men again as I become more familiar with the car, and thankfully I am sure that my inquiries will be welcomed. They represent Schomp and BMW very well - I will refer friends and enjoy the BMW experience.
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    Sales (Used)

    Sowards
    We had the pleasure of working with Mike Ransohoff. Couldn't be happier with our purchase of a pre-owned vehicle as a first car for our teenager. He followed through with everything that he said he would. Easy, painless and exceptional customer service. Our thoughts about car buying have changed...for the better! Highly recommend Schomp BMW
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    Sales (Used)

    BMWG AND HER X6
    I picked up my X6 just a few weeks ago and from my Sales Agent, Chris Frydrychowski to the BMW Genius, Francisco Nunez & David Toben I could not have asked for a better experience. They have answered all of my questions with ease and complete understanding. David even came to our home to program the garage door opener to the car. I would recommend SCHOMP BMW to anyone looking to buy or just needing extra help navigating throughout. Thank you for the excellent service.
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    Sales (Used)

    steph123
    Schomp only puts the customer first until money is in their hand. I was sold a car that had problems within the first few days off the lot. The sales manager was overly rude and disrespectful at every interaction. Over the first three months after I purchased my car over 1k of repairs were needed- in addition to an unknown dollar amount to diagnose and fix an electrical issue (that has resulted in my car breaking down three times already since December). I will find that out when I am able to pay for a length diagnostic financially (as the car is now becoming a money hole). Schomp not only ignored my pleas for assistance or exchange but actually stopped responding all together after I asked for a reasonable trade on offer if the sales manager (John Costello) was serious about helping. The general manger of the store was included on all emails so it is clear that the lack of integrity flows at all levels at this dealership. If you want a reliable car and a dealership that stands behind their vehicles putting customers first then Schomp BMW is NOT the place. I am now stuck with a car I paid over 17k for that spontaneously breaks down and leaves me stranded with no foreseeable fix or way to diagnose.
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    Service

    Gmoney
    We have such high expectations when it comes to trusting a dealership to service our personal vehicles and Ralph Schomp met and far exceeded our expectations. Its was such a pleasure dealing with Chris Adams (service dept) and Aaron (service manager). They are very professional, knowledgeable and they both have great talents on handling demanding customers such as myself. My late father once said to me, once a highly respected and admired local landmark business is been around (over 70 years) this will only indicate one thing and one thing only "Perfection is finally achieved".. I also wanted to thank Mark W. for his time on dealing with me. Thanks again Ralph Schomp BMW and keep on doing what you guys do best, you guys are awesome!! Thanks Gary P. 2011 X5 Castle Pines, CO
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    Sales (New)

    liz16
    I worked with Chase Haldeman for the purchase of our new BMW and with Marcus Decherd who showed me how to work everything in the car. Both of these gentleman were excellent! I would definitely recommend anyone to them. Liz
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    Sales (New)

    cololawgeek
    Admittedly I am a demanding customer and an attorney which is a bad combo for anyone but I treasure the times I can just have old fashioned customer service and don't feel like I am going to battle just to get a fair deal. Buying from Schomp (3 cars in 3 months, another next month) and working with Joey Hegge, by far one of the best Client Advisers I have dealt with to date; I was treated well, know they had the best price, no nonsense fees etc. The important thing is I had an issue with a car (my 9th BMW) and it was handled by Joey, Rich Battista and the Owners insisted me, the Client, be satisfied--happy even, with my choice and pet peeves. Never has a dealership done anything like this (Generally, BMW is better than most but Schomp is the best of the better). No need for details, but rare is a dealer--or anyone for that matter that stands behind their product and demands the best from the staff. I know this sounds trite, but it means a lot when you walk in the door you are greeted by any number of people from the Genius staff (walking talking owners' manuals that know all those things that I an too damn old to learn) and best of all, if you are admiring a car or just looking you don't get the old 1st line "what will it take you to buy this today"--instead they say "hi"--they get it; they know we want to look, browse, then buy--but at our pace. Any staff member will smile and help and not in a smarmy way but a genuine human who like their job. Even the follow-up--instead of counting your cash in the backroom, at least--I mean at least one person will call or email to make sure everything is as it should be.
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    Sales (New)

    masonbw
    I purchased my first BMW on 29 Jan 2016. What an experience! My salesman, Jeffery Tucker was patient and very informative throughout the entire process. He was there constantly to answer my questions and help me to hang in there while we waited for my car to arrive from Germany. There were never any surprises. The pricing was exactly what he quoted when we place my order. I really appreciate that. When I showed up from Casper, WY Jeff was there to meet me and show me my new M4! The paperwork was simple and to the point. We built my finance package together, face to face, in an unprecedented transparent way. Wow! I've never seen where my salesman was my finance guy too. It was awesome! He then handed me off to Mr. David Toben. An exceptional BMW Genius! David went over my car with me up, down and sideways. He was so helpful. I can truly say when we were finished I really felt like I had owned the car for years! Fit like a glove! I would also like to mention the rest of the Genius team was polite and showed a genuine excitement for me when they learned I was picking up my first BMW. Thank you again; Jeffery Tucker, David Toben and Schomp BMW for an Exceptional Purchase Experience.
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    Sales (New)

    MWagner
    I really enjoyed getting to know Kathy Powell ,Marcus D. their team at the New owners of BMW car class. What an amazing evening of customer service! They provided light food and beverages and we discussed run flat tires and they answered all our questions. We had a detailed orientation of the service department and had fun getting to know what goes on behind the scenes and how well our cars are taken care of during service. After the evening was over my new car was returned washed and returned a FULL tank of gas. Thank you Schomp! (Thank you Cathy for getting my extra keys and Marcus for giving me a lesson on the iDrive. ) Best dealership in Denver!
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    Sales (Used)

    David B
    In the process of buying a pre-owned BMW, sales manager Matt Rebeck test drove my current car with me to determine trade in value. Seemed like a nice guy, although the typical car sales person type. Rest assured he pointed out every flaw in my car down to the littlest detail without ever complimenting anything like "your car is very clean and well kept" or "I'd like to see the service record and how good you maintained this vehicle". Nope. He was snide and arrogant in giving me all the excuses he could to offer me the lowest trade in value possible, offering me $5,500 less than another BMW dealer in the same town! Clearly Schomp sees dollar signs and loves to take trade ins and cut people down as much as possible to profit off them. I took my business elsewhere. Be warned!
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